Buyer Protection Program Terms and Conditions

These regulations are effective from 01.01.2025

Article 1. Introductory provisions

1. These Buyer Protection Program Regulations (“POK Regulations”) define the principles of the Buyer Protection Program, which provide for the granting of compensation to the Buyer who, via www.meroreservation.com  or www.meroreservation.pl concluded a sales agreement for Goods with the Seller but suffered damage as a result of the Seller’s unfair action.
2. The definitions used in the www.meroreservation.com  or meroreservation.pl Regulations for Buyers” apply identically in these POK Regulations, excluding the definition of Buyer. For the purposes of the POK Regulations, Buyer means a registered user with an Account who, acting as a Buyer within www.meroreservation.com , or meroreservation.pl purchased Goods.

Article 2. General rules

1. The Administrator enables the Buyer to apply for compensation covering the value of damage suffered by the Buyer as a result of unauthorized actions or omissions of the Seller of a specific Product in a situation where:
   1. the buyer paid for the Goods that were not delivered to him,
   2. the buyer did not receive from the Seller the refund due to him in accordance with the provisions of law, despite the effective withdrawal from the contract of sale of the Goods.
2. The Buyer Protection Program applies to contracts for the sale of Goods concluded within  www.meroreservation.com or meroreservation.pl    if the Buyer has paid the full amount due in connection with its conclusion by means of:
   1. payment card,
   2. a specialized payment institution (e.g. PayU),
   3. installment payment offered at meroreservation.com or meroreservation.pl
3. The compensation covers the value of the actual damage suffered by the Buyer (in relation to the market value of the purchased goods), provided that this amount cannot be higher than the price indicated in the sales contract for the Goods.
4. The compensation does not include additional costs related to the purchase of the Goods, in particular delivery costs, indirect damages or lost profits, as well as interest and other costs due for instalment payments.
5. Each compensation in relation to the Goods may not exceed the amount of PLN 5000 
6. Compensation may be granted to the Buyer’s bank account or in the form of a discount coupon, each time at the Buyer’s discretion.

Article 3. Exclusions from the Buyer Protection Program

The Buyer Protection Program does not cover cases where:

1. The conclusion of the Goods sales agreement between the Buyer and the Seller took place outside meroreservation.com , meroreservation.pl or the agreement was concluded and performed on terms other than those specified in the  www.meroreservation.com , meroreservation.pl   Regulations for Buyers;
2. The product includes any codes (including those of an access, discount or supply nature);
3. The Goods, in whole or in part, are in the form of digital content delivered to the Buyer electronically;
4. The Buyer acted with the intention of purchasing Goods that were defective or not as described;
5. The buyer did not provide complete and correct contact details (including delivery address);
6. The Buyer has violated the  www.meroreservation.com  or meroreservation.pl  Regulations for Buyers;
7. The Seller is not responsible for the damage caused or there is no normal causal relationship between the Seller’s action or omission and the damage caused, in particular the Goods were damaged, destroyed or lost during transport due to the fault of the carrier;
8. The complaint submitted by the Buyer is being considered by the Seller and the deadline for resolving the complaint has not yet passed;
9. The Buyer has received other means of compensating the damage associated with the purchase of the Goods;
10. The offer to sell the Goods was contrary to the  www.meroreservation.com  or meroreservation.pl  Regulations for Sellers or legal provisions, in particular the purchased Goods were not admitted to circulation;
11. The Goods were collected by the Buyer directly from the Seller or delivered to him through an entity other than a postal operator or an operator providing courier services;
12. The place of receipt of the Goods was outside the borders of Poland;
13. The goods were damaged, destroyed or lost during transport due to the fault of the Courier ;
14. The sales agreement was concluded with an unregistered User who does not have an Account;
15. The data of the person applying for compensation are different from the data provided by the Buyer when concluding the contract for the purchase of the Goods;

Article 4. Conditions of registration for the Buyer Protection Program

1. In order to apply for compensation, the Buyer should send an application by e-mail to meroreservation17@gmail.com or contact via meroreservation website contact . A correctly completed application form should be attached to the application. In special cases, when the decision to grant compensation to the Buyer raises doubts, at the request of the Company, the Buyer is obliged to provide confirmation of submitting a notification of the crime committed to its detriment by the Seller to the law enforcement authorities. At the same time, if it proves necessary to make a decision to grant compensation, the Company may request that a resolution to initiate an investigation/investigation be attached to the Form and that the Buyer provide the file reference number of the initiation of the proceedings.
2. The POK notification should be sent to the Administrator no later than within 90 days from the date of conclusion of the Goods sales agreement with the Seller.
3. The data provided in the POK notification should be true and consistent with the factual situation at the time of sending it to the Administrator.
4. The Buyer is obliged to immediately notify the Administrator of any circumstances implying the expiration or modification of the claim against the Seller, as well as any changes in the information provided by him in the POK form. In particular, the Buyer is obliged to inform about the fact of receiving any compensation, as well as about the Seller taking actions aimed at repairing the damage to the Buyer.

Article 5. Procedure for granting compensation

1. The Administrator makes a decision to refuse or grant compensation from the Buyer Protection Program based on the correctly completed form received, possibly together with confirmation of reporting a suspected crime, within 30 days of receiving a complete set of documents together with the required attachments.
2. If the Administrator finds that there are missing documentation, the decision-making time is counted from the date the Buyer meets the formal requirements.
3. The decision will be sent by e-mail to the e-mail address provided by the Buyer in the POK form.
4. In cases where the data in the form raise doubts, the Administrator may request/condition the payment of compensation on the provision of additional documents, such as:
   1. a photocopy of a document confirming the Buyer’s identity, with hidden data other than the Buyer’s name and surname, document expiry date and date of birth.
   2. a statement on filing a report of a suspicion of committing a crime or a copy of the decision to initiate an inquiry or investigation.
5. The Administrator will order the payment of compensation to the Buyer’s bank account or in the form of a Discount Coupon within 14 business days from the date of issuing a positive decision. The Administrator will withhold the payment of compensation if it is determined that the information provided by the Buyer raises doubts as to whether it is true.
6. The Administrator reserves the right to extend the deadline for paying compensation for reasons beyond its control, while undertaking to keep Customers informed about delays and expected dates.
7. In the event that, due to the fact that compensation for unfulfilled sales agreements has been paid by at least one Seller, justifying the suspicion that this Seller is acting intentionally to harm the Buyers, the Administrator may file a notice of a crime committed by this Seller on behalf of other Buyers.
8. If the Buyer receives compensation unduly or another benefit as compensation (including redress of damage by the Seller), the Buyer is obliged to immediately, no later than within 7 days, return the compensation received from the Administrator to the bank account indicated by the Administrator.

Article 6. Final provisions

1. The decision of the Administrator regarding the POK may be appealed by the Buyer by means of a request for reconsideration of the case submitted in writing under penalty of nullity, which should be sent to the address of the Administrator’s registered office. The decision issued after the reconsideration of the case is final.
2. Failure by the Administrator to meet any deadline specified in these POK Regulations cannot be treated as making a decision on his part (both positive and negative for the Buyer).
3. In matters not regulated by these POK Regulations, the provisions of the  www.meroreservation.com   Regulations for Buyers shall apply.
4. The Regulations apply to applications for the Buyer Protection Program submitted from the date the Regulations enter into force.
5. Remeber If You buy any affiliate link and if you pay their company account we are not responsible about that services or Product . If you paid under the name of sms service for you .if not your service is not performed by our partners we refund .

This online is performed under the company

SMS SERVICE FOR YOU -MITRA LAL PARDAY

GRENADIEROW 2B WARSZAWA POLAND

https://www.meroreservation.com, meroreservation.pl